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Code
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Description
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003-xxx
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Communication Failures
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003-942
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Document size auto-detect failure
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005-xxx
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Document Feeder Problems
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010-xxx
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Fuser Problems
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010-313
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Fuser Control Thermistor failure (open Control Thermistor)
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010-314
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Fuser Side Thermistor failure (open Side Thermistor)
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010-318
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Fuser temperature did not rise quickly enough during heating cycle
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010-320*
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Fuser Overheat (must be reset from diagnostics by resetting NVM (Non Volatile Memory code 744-220 back to "0") * (Read below for details on this procedure)
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010-327*
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Fuser took too long to warm up (must be reset from diagnostics by resetting NVM (Non Volatile Memory code 744-220 back to "0") * (Read below for details on this procedure)
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010-338*
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Fuser Fault (must be reset from diagnostics by resetting NVM (Non Volatile Memory Code) 744-005 back to "0") * Read below for details on this procedure.
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010-398
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Fuser Fan failure
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012-xxx
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Finisher Problems
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016-xxx
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Fax Service Problems
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021-xxx
|
Fax Problems
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024-xxx
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IOT (Image Output Terminal - print main logic board) - ESS (Electronic Switching System - Network Module) Communication Errors
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024-910
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Tray 1 paper size mismatch (length of paper is seen as different than what the paper size switch sees)
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024-911
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Tray 2 paper size mismatch (length of paper is seen as different than what the paper size switch sees)
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024-912
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Tray 3 paper size mismatch (length of paper is seen as different than what the paper size switch sees)
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024-913
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Tray 4 paper size mismatch (length of paper is seen as different than what the paper size switch sees)
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024-919
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Face Up Catch Tray closed during copy run when paper was sent to the Face Up Tray
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024-946
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Tray 1 - Tray not detected
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024-947
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Tray 2 - Tray not detected
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024-948
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Tray 3 - Tray not detected
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024-949
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Tray 4 - Tray not detected
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024-950
|
Tray 1 empty
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024-951
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Tray 2 empty
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024-952
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Tray 3 empty
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024-953
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Tray 4 empty
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024-954
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MPT (Manual Paper Tray / Bypass Tray) empty
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024-958
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MPT (Manual Paper Tray) paper size failure
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024-959
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Tray 1 paper size not detected by the paper size sensor
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024-960
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Tray 2 paper size not detected by the paper size sensor
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024-961
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Tray 3 paper size not detected by the paper size sensor
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024-962
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Tray 4 paper size not detected by the paper size sensor
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024-985
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MPT (Manual Paper Tray / Bypass Tray) feed failure
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025-xxx
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Hard Drive Failures
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027-xxx
|
Email Errors
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033-xxx
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Fax Control Errors
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034-xxx
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Fax Communication Problems
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035-xxx
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Fax Network Problems
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036-xxx
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Fax Paramaters Problems
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041-xxx
|
NVM (Non Volatile Memory) Errors
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042-323
|
Drum Drive Motor Failure
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042-325
|
Main Drive Motor Failure
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047-xxx
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Options Communication Errors (Main Board to Duplex Module, Trays Module, Exit Module, Finisher, etc.
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047-211 / 212
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Communication Failure with OCT (Oscillating Catch Tray)
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047-213
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Different Finisher detected
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047-214
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Communication Failure with Duplex Module (DM)
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047-215
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Communication Failure with Exit Board
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047-216
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Communication Failure with Finisher
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047-218
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Communication Failure with TM (Tray Module)
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059-315*
|
Fuser Center Thermistor Over-temperature * (must be reset from diagnostics by resetting NVM (Non Volatile Memory code 744-005 back to "0") * (Read below for details on this procedure)
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059-317*
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Fuser Rear Thermistor Over-temperature * (must be reset from diagnostics by resetting NVM (Non Volatile Memory code 744-005 back to "0") * (Read below for details on this procedure)
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061-315
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ROS (Raster Output Scanner - Laser Unit) laser intensity detected as being low.
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061-321
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ROS (Laser Unit) Motor Failure
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061-333
|
ROS (Laser Unit) Fan Failure
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062-xxx
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Scanner Problems (IIT or Image Input Terminal)
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062-277
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Scanner to Document Feeder (DADF) Communication Failure
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062-300
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Platen Interlock is Open
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062-310
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Scanner Communication Error
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062-360
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Exposure Carriage Position Failure
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062-371
|
Exposure Lamp Failure
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062-380 / 386
|
Lens CCD (Charge Coupled Device… that is the piece which reads the image) Output Error
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062-389
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Exposure Carriage Overrun Failure
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062-392 / 393
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Scanner Logic Board Failures
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071-105
|
Tray 1 Misfeed
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071-210
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Tray 1 Lift Failure
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071-211
|
Tray 1 Paper Size Switch Failure
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072-101
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Tray 2 Misfeed
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072-105
|
Paper Jam from Tray 2 (sheet did not reach Registration Sensor in time)
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072-210
|
Tray 2 Lift Failure
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072-211
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Tray 2 Paper Size Switch Failure
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073-101
|
Tray 3 Misfeed
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073-102
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Paper Jam from Tray 3 (sheet did not reach the Registration Sensor in time)
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073-105
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Paper Jam from Tray 3 (sheet did not reach Tray 2 Takeaway Sensor in time)
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073-210
|
Tray 3 Lift Failure
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073-211
|
Tray 3 Paper Size Switch Failure
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074-101
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Tray 4 Misfeed
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074-102
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Paper Jam from Tray 4 (sheet did not reach Tray 2 Takeaway Sensor in time)
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074-103
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Paper Jam from Tray 4 (sheet did not reach Tray 3 Takeaway Sensor in time)
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074-105
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Paper Jam from Tray 4 (sheet did not reach Registration Sensor in time)
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074-210
|
Tray 4 Lift Failure
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074-211
|
Tray 4 Paper Size Switch Failure
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075-135
|
Bypass Misfeed (from the MPT (Manual Paper Tray))
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077-xxx
|
Paper Jams and Interlocks Open.
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077-101
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Paper Jam, paper not seen leaving the Registration Sensor in time
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077-103
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Paper Jam, paper not seen leaving the Exit Sensor in time
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077-104
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Paper Jam, paper seen leaving Exit Sensor earlier than expected
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077-106
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Paper Jam, paper not seen at Exit Sensor
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077-129
|
Paper Jam when duplexing
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077-130
|
Duplex Exit Sensor Jam
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077-131
|
Duplex Wait Sensor (Duplex Feed)
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077-300
|
Front Door Interlock Open
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077-301
|
Left Door Interlock Open
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077-305
|
Tray Module left hand cover interlock
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077-307
|
Duplex Cover Open
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077-308
|
Left Door (upper) Interlock Open.
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077-309
|
Left Door (lower) Intlock Open
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077-329
|
Main Motor remains on when it is supposed to be off
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077-900
|
Paper detected sitting on the Registration Sensor
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077-901
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Paper detected sitting on theFuser Exit Sensor
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077-902
|
Paper detected sitting on the Post Fuser Exit Sensor
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077-904
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Paper detected sitting on the Tray 2 Takeaway Sensor
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077-905
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Paper detected sitting on the Tray 3 Takeaway Sensor
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077-906
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Paper detected sitting on the Tray 4 Feed Sensor
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077-907
|
Paper detected on the Duplex Sensor
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091-401
|
Drum is near end of life (the count is about to expire on the CRUM)
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091-912
|
Drum Cartridge is not present (or not seated properly)
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091-913
|
Drum Cartridge end of life (time to replace the cartridge or at least the CRUM)
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091-914
|
Drum Cartridge CRUM communication failure
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091-915
|
The machine failed to write to the Drum Cartridge CRUM
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091-916
|
Wrong Drum Cartridge type was detected (for example if you installed a European cartridge in a US machine)
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092-910
|
ATC (Automatic Toner Concentration) Sensor Failure
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093-312
|
Toner dispense failure - density did not rise after the toner dispense motor turned on
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093-406
|
Low Toner condition sensed (replace cartridge soon)
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093-912
|
Toner Cartridge is empty
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093-924
|
Toner Cartridge CRUM communication failure
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093-925
|
The machine failed to write to the Toner Cartridge CRUM
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093-926
|
Wrong Toner Cartridge type was detected (for example if you installed a C123 ctg in a WC5225 machine, or a “Metered” version in a machine set for the “Sold” plan)
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102-xxx
|
User Interface failures (some of them indicate failure to communicate with the ESS or Network Controller
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116-xxx
|
Printing Control Failures having mostly to do with the Hard Disk Drive, ESS (network controller) or software
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121-xxx
|
Foreign Interface problems (communications with an external device such as a card reader or auditron)
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123-xxx
|
Software problems
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124-xxx
|
ROM / RAM failures
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127-xxx
|
More Software related problems
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133-xxx
|
More Fax Control Errors
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|
134-xxx
|
Fax Card failures
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202-399
|
Internal Timer failure
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